Strathbogie Shire Council

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Steady progress for Community Satisfaction Survey

Tuesday, 17 July, 2018

Strathbogie Shire Council’s 2018 Community Satisfaction Survey results have revealed an overall improvement in community satisfaction levels in relation to Council’s performance and delivery of services.

Some highlights from the survey include:

  • A rating of 70/100 for Customer Service (exceeding Small Rural Council average)
  • A rating of 63/100 for Council’s tourism development efforts
  • A rating of 59/100 for Council’s overall performance from residents aged 18-34
  • Significant improvement in scores for most core areas, such as consultation and engagement, advocacy and Council’s overall direction

The survey was conducted between 1 February and 30 March 2018, with feedback received from a sample of 400 residents.

Strathbogie Shire Mayor Amanda McClaren said she is very pleased with the consistent level of improvement in satisfaction levels over the last few years.

Mayor McClaren said Council is looking forward to continuing to improve its scores and is currently putting a number of measures in place to better serve the community.

“We are currently implementing a Customer Relationship Management System which aims to improve efficiencies and level of communication the community receives when they contact Council with an enquiry,” Mayor McClaren explained.

“We are also establishing a Customer Service Reference Group, which will be made up of Councillors, Council staff and community representatives to guide the implementation of our Customer Relationship Management System, as well as our Customer Service Charter and general matters relating to Customer Service.” 

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Click here to view the full report

 



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